Privacy Policy

At The Fluffy Companion, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our store.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

• Web browser
• IP address
• Time zone
• Cookies installed on your device

Additionally, when you make a purchase, we collect:

• Name
• Billing and shipping address
• Payment information (processed securely)
• Email address
• Phone number

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you
• Provide customer support
• Screen orders for potential risk or fraud
• Improve our website and services

3. Sharing Your Information

We may share your information with trusted third parties, including:

• Shopify (our e-commerce platform)
• Payment processors (e.g., Stripe, PayPal)
• Shipping and logistics partners

We only share information necessary to complete your order and operate our business.

4. Cookies & Tracking Technologies

We use cookies to:

• Improve your browsing experience
• Analyze website traffic
• Remember your preferences

You can choose to disable cookies through your browser settings.

5. Your Rights (USA & Canada)

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications

To exercise these rights, contact us at info@thefluffycompanion.com

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders and comply with legal obligations.

7. Data Security

We take reasonable precautions to protect your personal information. Payments are processed through secure, encrypted systems.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

10. Contact Us

For more information about our privacy practices or if you have questions, please contact us:

info@thefluffycompanion.com

Thank you for trusting The Fluffy Companion.