Return & Shipping Policy

At The Fluffy Companion, each product is custom-made with care. Because of the personalized nature of our items, our return policy is limited to specific cases outlined below.

Returns & Refunds

We only accept returns or offer refunds in the case of a defective or damaged product.

If you receive a defective item, please contact us within 7 days of delivery at info@thefluffycompanion.com with:

• Your order number
  
• A clear description of the issue
  
• Photos showing the defect
  

Once your request is reviewed and approved, we will issue a refund within 7 business days.

Personalization Errors

Please note that we do not accept returns or offer refunds for errors in the personalization provided by the customer (e.g., misspelled pet names).

We strongly encourage you to carefully review the spelling and details before submitting your order.

Return of Defective Items

In most cases, you will not be required to return the defective product.

If a return is exceptionally requested by our team:

• Return shipping costs will be the responsibility of the customer
  
• We will provide instructions on how to proceed
  

Shipping Policy

• Orders are processed and produced within the timeframe indicated at checkout
  
• Shipping times may vary depending on your location and carrier delays
  
• Once your order has shipped, you will receive a tracking number
  

We are not responsible for:

• Delays caused by shipping carriers
  
• Incorrect shipping addresses provided at checkout
  

Incorrect or Lost Packages

If your package is marked as delivered but not received, please:

• Verify your shipping address
  
• Check with neighbors or your local carrier
  

If the issue persists, contact us at info@thefluffycompanion.com, and we will do our best to assist you.